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Worked on an enterprise wide project to transform Independence Blue Cross’ business by moving current processes and procedures to a different operating platform. Supported the Training and Development Department by partnering with business unit managers, subject matter experts and users to develop new techniques, training materials, and system instruction for the new enrollment and claims systems. |
| Piloted the development of a business intelligence (BI) framework solution for Sunoco’s Customer Best Program. Trained Subject Matter Experts on BI best practices and the use of the development design tool via one-on-one virtual training sessions. |
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In cooperation with the New Hampshire Board of Nursing and Genesis HealthCare Ridgewood Center, developed the state’s first hybrid Medication Nursing Assistant (MNA) Program. |
| Provided instructional design services in support of a project to pilot seven online courses for Saint Anselm’s summer school program. |
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Assisted Harvard’s Center for Workplace Development with the transition from Harvard’s legacy reporting application to QlikView by developing and facilitating a training program for approximately 500 HR employees. |
| Created interactive eCasts and simulations for targeted audiences improving learners’ productivity levels on industry specific clinical processes. |
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